Can I cancel Zety during the $1.95 trial and keep access?

Yes. Cancelling the auto-renewal during the trial does not cut your access short: you keep full access for the remainder of the 14 days, and no further charge posts. Cancelling on day one is the safest way to try Zety for exactly $1.95.

What is Zety's cancellation phone number?

800-985-7561, as listed for US support as of August 2026. Verify the current number on zety.com/contact before calling, and ask the agent for an email confirmation of the cancellation.

Why was I charged $25.95 by BLD*ZETY.COM?

That descriptor is a Zety subscription charge; BLD is BOLD, the parent company. It usually means a 14-day trial converted to the recurring four-week plan. Log in to zety.com with the email you used at signup and cancel from account settings.

Does cancelling Zety refund my last charge?

No, cancellation only stops future charges. Refunds are a separate, discretionary request handled by support. Contact them quickly with the charge date, ask explicitly for a refund, and escalate to a card dispute only if support declines and you have your timeline documented.

Will I lose my resume if I cancel?

You keep account access, but downloads in PDF or Word require an active plan, so export everything you need before your paid period ends. The free .txt export remains available afterwards, and your content can be rebuilt in any other builder.

How do I avoid this situation with the next builder?

Check three things before paying: the real recurring price, whether the cycle is four weeks (13 charges a year) or a calendar month (12), and whether cancellation is self-service online. Any builder that clears all three, including on our own pricing shown at checkout, is safe to trial.

How to cancel Zety, step by step

Updated August 16, 2026 · 7 min read

Log in at zety.com, open the account menu, go to Settings, find Subscription or My Plan, and click through the cancellation flow past any retention offers until you get a confirmation email. Alternatives: live chat, email, or phone at 800-985-7561.

Before you start: know what you are cancelling

Zety's paid plan starts as a $1.95 trial that lasts 14 days, then auto-renews at $25.95 every four weeks. Cancelling stops future charges; it does not automatically refund charges that have already posted, and it does not necessarily delete your account or documents. Those are three separate actions, and this guide covers all three.

One useful fact first: Zety charges appear on card statements as BLD*ZETY.COM. If you found this page because of an unrecognized charge with that descriptor, it is almost certainly a Zety trial that converted, possibly under an email address you used once and forgot. BOLD, Zety's parent company, uses similar descriptors for its other brands, such as LiveCareer and MyPerfectResume, so check which product the confirmation emails came from.

Method 1: cancel online from account settings

The self-service path is the fastest when it works, and it is available around the clock:

Go to zety.com and log in with the email you used at purchase. If you do not remember it, check your inbox for a Zety or BOLD receipt to identify the address.
Open the account menu in the top-right corner and select Settings (sometimes labeled My Account).
Find the Subscription or My Plan section.
Click Cancel subscription or the option to turn off auto-renewal.
Expect one or more retention screens: discount offers, a pause option, or a survey. Decline each one and keep going. The cancellation is not complete until the final confirmation.
Wait for the confirmation email and keep it. It is your proof of the cancellation date if a charge posts afterwards.

Method 2: live chat or email

Zety lists live chat and email support on its contact page. Chat is generally the quickest human channel: state that you want to cancel the subscription and, if relevant, that you want auto-renewal off effective immediately. Ask the agent to send written confirmation before ending the chat.

By email, write to the support address listed on zety.com/contact from the address on the account, include the word cancel in the subject, and ask for a written confirmation with the effective date. Email creates the cleanest paper trail, at the cost of response time.

Method 3: phone

Zety's US support number, as listed on cancellation guides and its contact page as of August 2026, is 800-985-7561. Have the account email ready. Phone is the right channel if you are locked out of the account, if the online flow errors, or if you want to request a refund in the same call. As with chat, ask for an email confirmation before hanging up; a verbal assurance is hard to produce in a card dispute.

Common problems and how to get past them

The cancellation paths above are straightforward on paper, but user reports surface the same handful of snags again and again. Here is each one with its fix.

You cannot log in. Most stuck cancellations are really lost-account problems: the subscription lives under an old email. Search every inbox you own for BLD, Zety, or a $25.95 receipt to find the right address, then use the password reset. If nothing surfaces, call 800-985-7561 with the card's last four digits.
The settings page shows no cancel option. This usually means you are logged into a free account, not the paying one. Same fix: locate the receipt email and log in with that address.
The flow loops through offers without finishing. Retention screens sometimes look like the end of the process. You are done only when you see an explicit confirmation and receive the email; if the plan still shows active, run the flow again or switch to chat.
A charge posts after you cancelled. Reply to your confirmation email with the charge date and ask for a refund; the written confirmation is what makes this a quick conversation rather than a dispute.

Timing: when to cancel for the best outcome

You keep access until the end of the paid period no matter when you cancel, so there is no reason to wait. If you are inside the $1.95 trial, cancelling on day one gives you 14 full days of access with zero renewal risk. If you are on the recurring plan, cancel right after a charge posts: you get nearly four weeks of remaining access and a clean stop.

The one deadline that matters is the conversion date. Zety states it in your account and in the trial receipt; put it in your calendar minus two days the moment you subscribe. That habit, applied to any trial from any company, is worth more than every cancellation guide combined.

Requesting a refund

Zety handles refunds through support on a case-by-case basis; there is no self-service refund button. Your odds are best when you contact them promptly after an unwanted charge, state the charge date and amount, and ask directly for a refund rather than only a cancellation. User reports on review platforms indicate refunds are granted in some cases, particularly first renewals reported quickly, but they are discretionary, not guaranteed.

If support declines and you believe the charge was not authorized, you can dispute it with your card issuer. Bring the timeline: signup date, cancellation attempt dates, and the confirmation email if you have one. This is exactly why step one is always getting written confirmation.

Confirming it actually stopped

After cancelling, verify three things over the following weeks:

The confirmation email arrived and names the correct account and date.
Your Zety account settings show the plan as cancelled or set to expire, not active.
No new BLD*ZETY.COM charge posts at the next four-week mark. Calendar it: the next charge date is visible in your account before you cancel.

Deleting your account and data

Cancelling the subscription leaves your account and documents in place. If you want your data gone, that is a separate request: use the account deletion option in settings if present, or ask support explicitly to delete your account and personal data. Download any resume versions you want to keep first, because deletion is permanent.

If you still need a resume after cancelling

Losing Zety access does not mean losing your resume content. Your work history is yours; ten minutes of copy-paste moves it anywhere. Genuinely free rebuild options include Reactive Resume and FlowCV, both covered in our best free resume builder guide. Paid options with different billing mechanics are in our Zety alternatives comparison.

If you rebuild in Wynhire, the builder is free until download, 24 templates are labeled by what an ATS parser actually extracts, and the subscription that follows the $1.95 first 48 hours is a true calendar month at $24.95: 12 charges a year, cancellable online. The comparison with Zety's numbers is in our Zety review.

Frequently asked questions

Can I cancel Zety during the $1.95 trial and keep access?: Yes. Cancelling the auto-renewal during the trial does not cut your access short: you keep full access for the remainder of the 14 days, and no further charge posts. Cancelling on day one is the safest way to try Zety for exactly $1.95.
What is Zety's cancellation phone number?: 800-985-7561, as listed for US support as of August 2026. Verify the current number on zety.com/contact before calling, and ask the agent for an email confirmation of the cancellation.
Why was I charged $25.95 by BLD*ZETY.COM?: That descriptor is a Zety subscription charge; BLD is BOLD, the parent company. It usually means a 14-day trial converted to the recurring four-week plan. Log in to zety.com with the email you used at signup and cancel from account settings.
Does cancelling Zety refund my last charge?: No, cancellation only stops future charges. Refunds are a separate, discretionary request handled by support. Contact them quickly with the charge date, ask explicitly for a refund, and escalate to a card dispute only if support declines and you have your timeline documented.
Will I lose my resume if I cancel?: You keep account access, but downloads in PDF or Word require an active plan, so export everything you need before your paid period ends. The free .txt export remains available afterwards, and your content can be rebuilt in any other builder.
How do I avoid this situation with the next builder?: Check three things before paying: the real recurring price, whether the cycle is four weeks (13 charges a year) or a calendar month (12), and whether cancellation is self-service online. Any builder that clears all three, including on our own pricing shown at checkout, is safe to trial.

Sources

Facts, prices, and policies verified on August 16, 2026. They can change; vendor checkout pages are the final word.