Marcus Tillman
HVAC Service Technician — EPA 608 Universal
marcus.tillman@example.com(555) 792-4463Charlotte, NC
Summary
HVAC technician with 7 years in residential and light-commercial service. EPA 608 Universal and NATE-certified; run 6-8 daily service calls with callbacks under 3%, convert 35% of repair visits into maintenance agreements, and install 80+ systems yearly including heat pumps and A2L-refrigerant equipment.
Work Experience
HVAC Service Technician
April 2021 – Present- Run 6-8 residential service calls daily across heat pumps, gas furnaces, and AC systems with a callback rate under 3%
- Convert 35% of repair visits into maintenance agreements, ranking top 10 of 60 technicians on agreement sales two years running
- Diagnose electrical, refrigerant, and airflow faults with meters, gauges, and manometers — documented with photos in every ticket
- Completed A2L refrigerant training and service the company's R-454B installs, among the first 10 techs certified in the branch
HVAC Installer → Service Technician
June 2018 – March 2021- Installed 250+ residential systems (splits, heat pumps, package units) on two-person crews, typically 1-2 complete changeouts daily
- Performed load-calculation-verified duct modifications that cut comfort complaints on referenced installs to near zero
- Promoted to service after two years based on diagnostic aptitude and customer feedback
Certifications
EPA Section 608 — Universal — EPA-approved certifying organization (May 2018)
NATE Certification — Air Conditioning Service — North American Technician Excellence (March 2022)
A2L Refrigerant Safety Training — ESCO Institute (February 2025)
Skills
HVAC: Heat pump and AC diagnostics, Gas furnace service and combustion analysis, Refrigerant charging (subcooling/superheat, A2L), Ductwork evaluation and static pressure testing, System installation and changeouts
Tools & systems: Digital gauges (Fieldpiece), Combustion analyzers, ServiceTitan, Brazing and swaging, Smart thermostat setup (Nest, ecobee)