Tony Rizzo
Automotive Technician — ASE Master
tony.rizzo@example.com(555) 924-6637Cleveland, OH
Summary
ASE Master Technician with 10 years across dealership and independent shops. Turn 115% of flat-rate hours with a comeback rate under 2%, hold all 8 A-series certifications plus L1 and EV high-voltage training, and diagnose the electrical and driveability work other techs pass on.
Work Experience
Automotive Technician (A-Tech)
May 2020 – Present- Turn 115% of flat-rate hours consistently (2,300+ flagged hours yearly) as one of three A-techs in a 14-tech shop
- Hold a comeback rate under 2% against a shop average of 5%, tracked in the DMS across four years
- Handle the shop's driveability, electrical, and hybrid diagnostics — including cases escalated from other techs
- Completed Toyota hybrid/EV high-voltage certification and perform battery, inverter, and HV-cable service
Automotive Technician
March 2016 – April 2020- Performed brakes, suspension, alignment, and diagnostics in a high-volume independent shop (12-15 ROs daily)
- Maintained a 4.8 customer rating on named-tech reviews with repair explanations customers cite as the reason they return
- Earned 6 ASE certifications while working full time, completing the path to Master at the next employer
Certifications
ASE Master Automobile Technician (A1-A8) — ASE (June 2022)
ASE L1 — Advanced Engine Performance — ASE (April 2023)
Toyota Hybrid/EV High-Voltage Certification — Toyota Technical Education (September 2024)
Skills
Repair & diagnostics: Driveability and electrical diagnostics, Hybrid/EV high-voltage service, Engine and transmission repair, Brakes, steering, suspension, alignment, A/C service (609-certified)
Tools & systems: Techstream and OEM scan tools, Oscilloscopes (Pico), Lab scopes and smoke machines, Alignment racks (Hunter), DMS (CDK)