Emily Tran
Business Analyst
emily.tran@example.com(555) 772-4459Charlotte, NCLinkedIn: www.linkedin.com/in/emilytranba
Summary
Business analyst with 5 years in banking and insurance systems. Documented requirements for 8 system implementations, cut UAT change requests 60% through prototype-first elicitation, and built process maps that removed 11 handoffs from loan servicing.
Work Experience
Business Analyst II
July 2022 – Present- Lead requirements for loan-servicing platform releases: 120+ user stories per release cycle across 5 stakeholder groups
- Cut UAT change requests 60% versus platform average by running prototype walkthroughs before sign-off instead of document-only reviews
- Mapped the end-to-end servicing process (BPMN) and identified 11 removable handoffs; the redesign cut cycle time from 9 days to 4
- Coordinate UAT with 20 business testers per release, tracking defects in Jira to consistent on-date go-lives
Junior Business Analyst
June 2020 – June 2022- Documented requirements and data mappings for a policy-admin migration covering 400K policies
- Wrote 60+ SQL validation queries that caught mapping defects before conversion weekends
- Maintained the requirements traceability matrix through 3 audit reviews with zero findings
Certifications
Certified Business Analysis Professional (CBAP) — IIBA (March 2024)
Skills
Analysis: Requirements elicitation and documentation, Process mapping (BPMN, Visio), User stories and acceptance criteria, UAT planning and coordination, Data mapping and SQL validation
Tools: Jira, Confluence, Visio, SQL, Excel (advanced), Tableau